Frequently Asked Questions
Everything you need to know about your LISEN experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Are LISEN products compatible with MagSafe technology?
Yes, many of our latest car mounts and charging stands are specifically designed with reinforced magnets to be fully compatible with Apple MagSafe and other magnetic cases.
What is your return policy for defective items?
We offer a 30-day money-back guarantee and a 12-month worry-free warranty. If your accessory arrives damaged or develops a fault, contact our support team for a free replacement or full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
How do I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our tracking portal to monitor your delivery in real-time.
Does the car mount work with thick phone cases?
Our adjustable hook-style mounts are designed to accommodate cases up to 0.8 inches thick, including rugged styles like OtterBox, ensuring a secure grip regardless of your case choice.